Thank you for your interest in a career at Gain Federal Credit Union.

When you join our team, you have the opportunity to enjoy a career where your daily contributions have a significant impact on the lives of our members. 


Medical, Dental and Vision Plans

  • HMO/PPO Medical plan options
  • MetLife PPO
  • Dental and VSP Vision

Life Insurance and
Long-Term Disability Insurance
Provided at no cost to all eligible employees.
Low-Cost Supplemental Life Insurance

 - We believe in helping employees invest in their retirement and we offer a 401 (k) plan after one year of service.

Paid Time Off
 - Including 10 paid holidays to eligible employees

Educational Reimbursement

Bonus for reaching milestone Anniversary Dates

Current Openings

We have the following opportunity available.

Loan Servicing Specialist:


In accordance with established policies and procedures, the Loan Servicing Specialist helps control delinquencies as defined in the Business Plan.  Stays current and complies with all Federal and State rules and regulations; collection laws; repossession laws; foreclosure laws; and Bankruptcy laws. Provide support in Loan Servicing for real estate and consumer loans. Has a thorough knowledge of policies, procedures and guidelines concerning areas of job responsibilities.

Some of the Essential Duties and Responsibilities Include:

  • Work collection queues on delinquent loans, collect payments.
  • Ensure that all documentation and file maintenance is accurate and complete.
  • Generate, monitor, report and update statistical information to Loan Servicing Manager  regarding collection activities.
  • Assure all notifications are accurate and sent in a timely manner (i.e.    Delinquency notices and letters).
  • Responsible for the telephone collection of all delinquent loans beyond 31 days past due. Responsible for recommending final resolution of these accounts.
  • Follows-up on daily basis on any promises not kept.  Recommends repossession to supervisor for final review and approval.
  • Recommends workout loans and extension agreements for final review and approval. Initiates basic skip tracing techniques to locate member for recovery of security and legal action.
  • Follow up and maintain accurate accounting of all payments received on charge-off loans or accounts in the hands of collection agencies.
  • Represent the Credit Union in dealing with Attorneys, small claims court, auto repossession, collection agencies and Bankruptcy Courts.
  • Follow up and maintain all data regarding member claims for disability, GAP, and warranties.
  • Assist members with disputes regarding negative reporting of credit obligations.
  • Order vehicle repossessions and home foreclosures on delinquent loans when required. Process service disconnection for Visa debit and credit card when required. Turn over accounts to attorney for further action when required.
  • File claims in Small Claims Court and attends hearings to present evidence in support of Credit Union’s claim.


  • Real Estate and accounting experience preferred but not required
  • Previous knowledge or experience servicing investor quality mortgages, experience 1-5 years
  • Minimum two years of hands-on collections experience.

Our Hiring Process:

  • If you are interested in applying for any of the opportunities posted, send your cover letter & resume via:
    • Email -
    • Mail - GFCU Attn: Human Resources, 1800 W. Magnolia Blvd., Burbank CA 91506
  • If your experience matches the requirements of the position, we may contact you for an initial conversation and /or interview.
  • If selected for an in-person meeting, you will be asked to complete our employment application and possibly, job-appropriate testing at our corporate office in Burbank.
  • If selected for the position, you must complete a thorough pre-employment background check.
    • NMLS Verification for all Mortgage/Consumer Loan Originators
  • If selected for the position, an offer of employment will be extended contingent upon successful completion of a background check.

PLEASE NOTE: Due to the high volume of applications we receive on a daily basis, we are unable to provide individual status updates by phone or email.

Nothing in our job advertisements restricts the right of Gain Federal Credit Union to assign or reassign duties and responsibilites to our positions at any time.

Gain Federal Credit Union is an Equal Opportunity Employer. GFCU complies with the City of Los Angeles's "Ban-the-Box" ordinance (aka The Fair Chance Initiative for Hiring).