Careers

Thank you for your interest in a career at Gain Federal Credit Union.

When you join our team, you have the opportunity to enjoy a career where your daily contributions have a significant impact on the lives of our members. 

Current Openings

Call Center Representative

Full time

Location: Burbank

Salary Range: $22.00 - $30.00 hourly depending on experience, skills, and education

Summary

Under limited supervision answer member inquiries and take loan application requests received through the telephone call center. Inquiries may include: resolving disputes, handling transactions, answering questions, problem resolution, and written/verbal communication. Cross sell additional products and services to our members and potential members. Deliver high quality member service providing accurate information. Has thorough knowledge of policies, procedures and guidelines concerning areas of job responsibilities.

Education and/or Experience:

  • AA Degree in Business Administration or equivalent preferred but not required.
  • Two years financial institution experience, preferably in IRA’s, new accounts and loan processing.
  • Or equivalent combination of education and experience

Essential Duties and Responsibilities:

  • Greet members and guests on the phone in a courteous and professional manner.
  • Answers telephone/secure message/email/Live Chat inquiries from members regarding loan and deposit services, credit, debit and ATM cards, account information, transfer requests, withdrawals, stop payments, check supplies, or any other member request concerning products and services of the credit union.
  • Responds to the members’ inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies, and assisting members to make the most effective use of services offered by the credit union.
  • Actively markets and cross-sells current and new products and services of the credit union and attempts to educate members on the benefits and features of new, as well as existing services.
  • Assist associates in other departments as needed.
  • Assist members with all facets of alternative depositing capabilities (i.e. payroll deduction, ACH direct deposit, wire transfers, automated teller machines).
  • Assist members with investigation and reconcilement of account problems.
  • Receive and process member requests for ATM and MasterCard disputes, PIN orders, and lost or stolen cards.
  • Process mail deposits/payments
  • Advise/counsel members on loan requests, take loan applications, and run credit
  • Remain up to date in all consumer lending regulations and applicable laws.
  • Prepare and process back office functions as needed
  • Make recommendations to supervisor on policy and procedure changes.
  • Performs other phone service functions that might be needed from time to time, and assists others to complete tasks and work assignments.
  • Duties may vary or be reassigned from time to time by the Call Center Supervisor.
  • Participate in Saturday rotation

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.

Accountant

Full time

Location: Burbank

Salary Range: $24.00 - $30.00 hourly depending on experience, skills, and education

Education and/or Experience:

  • Bachelor’s degree in Accounting or equivalent preferred but not required
  • Minimum of five years financial institution experience
  • Or equivalent combination of education and experience

Essential Duties and Responsibilities:

  • Send/verify incoming and outgoing wires
  • Makes accounting entries for and balances daily settlement work from credit union cash accounting
  • Balances and reconciles all general ledger activity at the corporate level and for the Finance Department on daily/weekly/monthly intervals
  • Process Accounts Payable for the credit union
  • Responsible for inventory tracking of all credit union furniture and equipment. Establish and maintain method for tracking all new purchases, disposals and relocations within the building
  • Responsible for supplies purchasing and tracking of all supply consumption. Establish guidelines for reorder points and quantities. Develop a means for receiving new supply requests with ease and with enough lead-time to reorder
  • Prepares monthly investment reports and analysis. Files security information and tracks activity of each investment made. Assists in periodic due diligence tracking for each broker/dealer relationship
  • Perform variance analysis on key GL accounts
  • Prepares various reports for external distribution (FCA, ASI, NCUA 5300, Fed 2900, etc.). Devise and implement a general reporting method that will simplify the translation of financial information from Symitar to the various external reports
  • Prepares month end reports for Board and Management
  • Performs month end accounting entries
  • Other accounting related duties as requested
  • Duties may vary or be reassigned from time to time by the Accounting Supervisor or CFO

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Benefits




Medical, Dental and Vision Plans

  • HMO/PPO Medical plan options
  • MetLife Dental PPO
  • VSP Vision

Life Insurance and Long-Term Disability Insurance
Provided at no cost to all eligible employees.

Low-Cost Supplemental Life Insurance

Company Sponsored Employee Assistance Program (EAP)

Bonus for Reaching Milestone Anniversary Dates

Retirement
 - We believe in helping employees invest in their retirement and we offer a 401 (k) plan with auto enrollment of employee deferred funds following the first full month of employment with matching employer contributions following a year of service as well as a discretionary profit sharing plan.

Paid Time Off
 - Plus 10 paid company holidays to eligible employees

Educational Reimbursement

Gain FCU partners with Total Quality Consulting (TQC) to support our recruiting and hiring needs. TQC is a talent acquisition firm with more than 25 years of experience helping companies and other credit unions hire exceptional staff and they act as an extension of our HR team.

Our Hiring Process:

  • If you are interested in applying for any of the opportunities posted, send your cover letter & resume via:
    • Email - hire@tqcteam.com
  • If your experience matches the requirements of the position, we may contact you for an initial conversation and /or interview.
  • If selected for an in-person meeting, you will be asked to complete our employment application and possibly, job-appropriate testing at our corporate office in Burbank.
  • If selected for the position, you must complete a thorough pre-employment background check.
    • NMLS Verification for all Mortgage/Consumer Loan Originators
  • If selected for the position, an offer of employment will be extended contingent upon successful completion of a background check.

PLEASE NOTE: Due to the high volume of applications we receive on a daily basis, we are unable to provide individual status updates by phone or email.

Nothing in our job advertisements restricts the right of Gain Federal Credit Union to assign or reassign duties and responsibilities to our positions at any time.

Gain Federal Credit Union is an Equal Opportunity Employer. 

Gain Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

GFCU complies with the City of Los Angeles's "Ban-the-Box" ordinance (aka The Fair Chance Initiative for Hiring).