Careers

Thank you for your interest in a career at Gain Federal Credit Union.

When you join our team, you have the opportunity to enjoy a career where your daily contributions have a significant impact on the lives of our members. 

Current Openings

Director of Marketing Content:

 This position reports to the Vice President of Marketing and will develop, create and implement marketing initiatives and activities for the Credit Union products and services based on analysis and overall Credit Union strategy while maintaining the corporate brand. These initiatives include campaigns, events, direct mail, print, social media, email, ad buys and web management. This position will manage the Marketing Customer Information File (MCIF) system designed to analyze and increase member value by monitoring member preferences, trends, and product history. A Graphic Designer/Marketing Assistant reports to this position.

 

Essential Duties and Responsibilities:

Strategy and Planning:

  • Work to establish plans and strategies to reach corporate goals, and assess performance against set goals, for traditional and digital delivery channels by creating and gathering metrics for performance.
  • Maintain knowledge and understanding of local competitive product offerings and trends including deposits, loans and fee-based products.
  • Monitor and improve existing practices for strategic growth that will enhance the credit union’s competitive advantages.
  • Monitor Search Engine Optimization (SEO) and online marketing performance metrics to forecast trends and identify new opportunities.
  • Interact with Sales and Service, Lending and IT to optimize member experience and ensure brand consistency.
  • Manage and utilize MCIF to pull lists and reports for pre- and post-marketing analysis. Using reports analyze and predict behavior to improve targets and increase success of promotions and marketing programs.
  • Manage the relationship with the third-party service providers ensuring requested services and results are achieved.
  • Responsible for ensuring that the products, services resonate with the current and potential members while guarding the brand voice, look and feel. (Curator of the brand)
  • Comply with regulatory agency and credit union standards by maintaining awareness of all applicable external and credit union advertising standards, monitoring credit union’s communications to ensure continuing compliance, providing periodic reporting on program compliance and implementing and adhering to consistent policies and procedures for the credit union.
  • Present observations information results and other points of interest to the Board and Senior Management when requested.

Channel Content and Design:

  • Develop and successfully execute digital delivery channel strategies, business plans, and budgets.
  • Oversee and create content for the website and social media channels to bring greater brand awareness and increase member engagement.
  • Establish acceptable service standards and procedures, for the digital channels, in order to ensure customer satisfaction and loyalty.
  • Communicate regularly with sales and service staff as necessary, to advise and discuss strategies and action plans concerning products and services through digital delivery channels. 
  • Creative design projects could include collateral materials, newsletters, flyers, posters, window display graphics, etc.  Graphic design for all aspects of our online presence including, but not limited to, websites, intranet sites, mobile banking, and smart phone applications.

Website, eCommerce and Social Media:

  • Ownership of company website(s) including content, creative and vendor management.
  • Maintain, conceive and develop high-quality content to promote Credit Union products based on established goals and campaigns.
  • Maps the flow of the site, creates general graphics, and establishes the overall look and feel of our website(s).  Provides specifications to website developer and hosting company for development of databases, interactive programs and custom graphics, as necessary. 
  •  Utilize analytics (e.g., Google Analytics) and other data driven techniques to identify member needs, enhance online user experience and provide cross-selling opportunities.
  •  Work with Internal Auditor to ensure site is in compliance with state and federal regulations, including ADA compliance.
  •  Manage, build, execute, and automate email marketing campaign channels.
  • Create, implement and maintain the Credit Union’s social media/online marketing programs and deployment based on overall corporate strategy. Create content and respond to inquiries to increase Credit Union awareness and interaction with members.
  • Work with site developer to monitor SEO and Search Engine Marketing (SEM) programs to deliver efficient site traffic.
  • Performs other responsibilities/duties as assigned by the Vice President Marketing.

   

Education and/or Experience:

  • Bachelor’s Degree or equivalent preferred.
  • 5-7 years of integrated marketing experience, financial industry preferred.

Qualification Requirements:

  • Meet or exceeds performance standards.
  • Responsible for maintaining Credit Union’s quality service and brand standards.
  • Ability to communicate effectively, both orally and written, with staff, senior. management, Board of Directors and outside vendors.


Call Center Representative

Some of the responsibilities for this position are:

  • Greet members and guests on the phone in a courteous and professional manner.
  • Answers telephone/secure mail inquiries from members regarding loan and deposit services, credit, debit and ATM cards, account information, transfer requests, withdrawals, stop payments, check supplies, or any other member request concerning products and services of the credit union.
  • Responds to the members’ inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies, and assisting members to make the most effective use of services offered by the credit union.

               

Requirements

  • Associates Degree in Business Administration or equivalent preferred but not required
  • Two years financial institution experience, preferably in IRA’s, new accounts and loan processing or other call center experience preferred

 


Loan Servicing Clerk:

 

Under general supervision and in accordance with established policies and procedures, provides clerical support to the Loan Servicing Departments. Performs advanced and complicated clerical duties requiring considerable judgment independent analysis and detailed knowledge of departmental procedures. Possesses a thorough knowledge of policies and criteria concerning all job related responsibilities.

 

Some of the Essential Duties and Responsibilities Include:

  • Responsible for following DMV procedures for the purpose of tracking the titles. Duties include printing current month “New Loans this Period” report to track loans funded in prior month; printing each loan from Episys screen showing member number, name,  description, VIN#, and when loan was funded; running DMV CVR Report for lien holder and registered owner information; and using a excel tracking file containing status of title.
  • Responsible for timely release of titles using DMV reports
  • Associate can handle DMV paperwork through the West Covina DMW office by mail or if needed travel to the local DMV office to expedite the process
  • Ensure that all documentation and file maintenance is accurate and complete
  • Generate, monitor, report and update statistical information to Loan Servicing Manager regarding collection activities
  • Assure all notifications are accurate and sent in a timely manner (i.e. delinquency notices and letters)
  • Responsible for checking and verifying non-routine bills, schedules, receipts, invoices and other documents; maintaining complicated records requiring classification and compilation of varied information
  • Performs complicated reconciliation and control functions, and complies special studies where analysis of complicated data is required
  • Should be able to independently answer correspondence, handle inquires, complaints or adjustments
  • Follow up and maintain accurate accounting of all payments received on charge-off loans or accounts in the hands of collection agencies
  • Follow up and maintain all data regarding member claims for disability, GAP, and warranties
  • Assist members with disputes regarding negative reporting of credit obligations

   

Requirements:

  • Minimum of one year DMV experience preferably in a financial institution
  • Or one year minimum Clerical experience preferably in a financial institution


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

 

Benefits




Medical, Dental and Vision Plans

  • HMO/PPO Medical plan options
  • MetLife Dental PPO
  • VSP Vision

Life Insurance and
Long-Term Disability Insurance
Provided at no cost to all eligible employees.
Low-Cost Supplemental Life Insurance

Retirement
 - We believe in helping employees invest in their retirement and we offer a 401 (k) plan with auto enrollment of employee deferred funs following the first full month of employment with matching employer contributions following a year of service as well as a discretionary profit sharing plan.

Paid Time Off
 - Plus 10 paid company holidays to eligible employees

Educational Reimbursement

Bonus for reaching milestone Anniversary Dates

Our Hiring Process:

  • If you are interested in applying for any of the opportunities posted, send your cover letter & resume via:
    • Email - HR@GainFCU.com
    • Mail - GFCU Attn: Human Resources, 1800 W. Magnolia Blvd., Burbank CA 91506
  • If your experience matches the requirements of the position, we may contact you for an initial conversation and /or interview.
  • If selected for an in-person meeting, you will be asked to complete our employment application and possibly, job-appropriate testing at our corporate office in Burbank.
  • If selected for the position, you must complete a thorough pre-employment background check.
    • NMLS Verification for all Mortgage/Consumer Loan Originators
  • If selected for the position, an offer of employment will be extended contingent upon successful completion of a background check.

PLEASE NOTE: Due to the high volume of applications we receive on a daily basis, we are unable to provide individual status updates by phone or email.

Nothing in our job advertisements restricts the right of Gain Federal Credit Union to assign or reassign duties and responsibilites to our positions at any time.

Gain Federal Credit Union is an Equal Opportunity Employer. 

Gain Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

GFCU complies with the City of Los Angeles's "Ban-the-Box" ordinance (aka The Fair Chance Initiative for Hiring).