Careers

Thank you for your interest in a career at Gain Federal Credit Union.

When you join our team, you have the opportunity to enjoy a career where your daily contributions have a significant impact on the lives of our members. 

Current Openings

End User Support Specialist 

Your day-to-day will include (but is not limited to):

  • Answering incoming service desk calls/tickets, troubleshooting and resolving issues.
  • Assisting with resolving application and network related issues.
  • Visiting the branches/offices to fix hardware related issues.
  • Installing hardware, software and network components.
  • Supporting various devices such as scanners and printers.
  • Documenting solutions and providing recommendations to resolve issues.
  • Ensuring laptops and mobile devices meet company guidelines for encryption and security.
  • Maintaining acceptable service levels on incoming service desk tickets.
  • Communicating with 3rd party vendors to document, troubleshoot and resolve tech issues.
  • Performing assigned tasks and providing support related to Credit Union projects as directed.

Qualifications:

  • 2+ years of work experience in PC usage, hardware/software support or related is preferred. With this being an early IT career position, the team will consider 1+ years of experience if you have basic knowledge of providing technical support.
  • Technical knowledge working in Active Directory, MS Office 365, Windows 10 operating system, IOS and Android, networking devices including VPN and Wi-Fi.
  • Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable.
  • Critical thinking and problem-solving skills.
  • A self-starter with the ability to work independently.
  • Associates Degree or completion of specialized tech courses/certifications is preferred.
  • Financial Services Experience preferred.
  • Symitar experience is preferred.
  • Programming experience is a plus.
  • Core scheduled hours are Mon-Fri 8:00am to 5:00pm
    • Some evenings, though infrequent, and Saturdays to support employees that work on that day.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

 

Email cover letters and resumes to HR@gainfcu.com with the Subject: End User Support

 

Benefits




Medical, Dental and Vision Plans

  • HMO/PPO Medical plan options
  • MetLife Dental PPO
  • VSP Vision

Life Insurance and
Long-Term Disability Insurance
Provided at no cost to all eligible employees.
Low-Cost Supplemental Life Insurance

Retirement
 - We believe in helping employees invest in their retirement and we offer a 401 (k) plan with auto enrollment of employee deferred funs following the first full month of employment with matching employer contributions following a year of service as well as a discretionary profit sharing plan.

Paid Time Off
 - Plus 10 paid company holidays to eligible employees

Educational Reimbursement

Bonus for reaching milestone Anniversary Dates

Our Hiring Process:

  • If you are interested in applying for any of the opportunities posted, send your cover letter & resume via:
    • Email - HR@GainFCU.com
    • Mail - GFCU Attn: Human Resources, 1800 W. Magnolia Blvd., Burbank CA 91506
  • If your experience matches the requirements of the position, we may contact you for an initial conversation and /or interview.
  • If selected for an in-person meeting, you will be asked to complete our employment application and possibly, job-appropriate testing at our corporate office in Burbank.
  • If selected for the position, you must complete a thorough pre-employment background check.
    • NMLS Verification for all Mortgage/Consumer Loan Originators
  • If selected for the position, an offer of employment will be extended contingent upon successful completion of a background check.

PLEASE NOTE: Due to the high volume of applications we receive on a daily basis, we are unable to provide individual status updates by phone or email.

Nothing in our job advertisements restricts the right of Gain Federal Credit Union to assign or reassign duties and responsibilities to our positions at any time.

Gain Federal Credit Union is an Equal Opportunity Employer. 

Gain Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

GFCU complies with the City of Los Angeles's "Ban-the-Box" ordinance (aka The Fair Chance Initiative for Hiring).