Careers
Thank you for your interest in a career at Gain Federal Credit Union.
When you join our team, you have the opportunity to enjoy a career where your daily contributions have a significant impact on the lives of our members.
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Current Openings
Call Center Lead
Location: Burbank
FLSA: Non-Exempt
Salary Range: $25.00 – $32.00
Essential Duties and Responsibilities:
- Mentor Call Center staff with cross sales to include training, observation, and coaching.
- Provide overrides to Call Center Staff as needed.
- Coordinate the distribution and completion of all secure/member e-mails and voicemails from general voicemail box.
- Answer telephone/secure message/email/Live Chat inquiries from members regarding loan and deposit services, credit, debit and ATM cards, account information, transfer requests, withdrawals, stop payments, check supplies, or any other member request concerning products and services of the Credit Union.
- Respond to the members’ inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies, and assisting members to make the most effective use of services offered by the credit union.
- Actively market and cross-sell current and new products and services and attempts to educate members on the benefits and features of new, as well as existing services.
- Assist employees in other departments as needed.
- Receive and process member request for ATM and MasterCard disputes, PIN encryption, and lost or stolen cards.
- Maintain a general awareness and understanding of consumer lending regulations and applicable laws.
- Prepare and process back-office functions as needed.
- Make recommendations to supervisor on policy and procedure changes.
- Assist in training new Call Center staff as needed.
- Maintain a Quality Survey score.
- Maintain member spreadsheets.
- Assist members with all facets of alternative depositing capabilities (i.e. payroll deduction, ACH direct deposit, wire transfers, automated teller machines).
- Assist members with investigation and reconcilement of account problems.
- Process mail deposits/payments.
- Advise / counsel members on loan requests, take loan applications, and run credit.
- Duties may vary or be reassigned from time to time by management.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
We have no current openings. When we do, they will appear here, so please check again soon!
Benefits
Medical, Dental and Vision Plans
- HMO/PPO Medical plan options
- MetLife Dental PPO
- VSP Vision
Life Insurance and Long-Term Disability Insurance
Provided at no cost to all eligible employees.
Low-Cost Supplemental Life Insurance
Company Sponsored Employee Assistance Program (EAP)
Bonus for Reaching Milestone Anniversary Dates
Retirement
- We believe in helping employees invest in their retirement and we offer a 401 (k) plan with auto enrollment of employee deferred funds following the first full month of employment with matching employer contributions following a year of service as well as a discretionary profit sharing plan.
Paid Time Off
- Plus 10 paid company holidays to eligible employees
Educational Reimbursement
Gain FCU partners with Total Quality Consulting (TQC) to support our recruiting and hiring needs. TQC is a talent acquisition firm with more than 25 years of experience helping companies and other credit unions hire exceptional staff and they act as an extension of our HR team.
Our Hiring Process:
- If you are interested in applying for any of the opportunities posted, send your cover letter & resume via:
- Email - hire@tqcteam.com
- If your experience matches the requirements of the position, we may contact you for an initial conversation and /or interview.
- If selected for an in-person meeting, you will be asked to complete our employment application and possibly, job-appropriate testing at our corporate office in Burbank.
- If selected for the position, you must complete a thorough pre-employment background check.
- NMLS Verification for all Mortgage/Consumer Loan Originators
- If selected for the position, an offer of employment will be extended contingent upon successful completion of a background check.
PLEASE NOTE: Due to the high volume of applications we receive on a daily basis, we are unable to provide individual status updates by phone or email.
Nothing in our job advertisements restricts the right of Gain Federal Credit Union to assign or reassign duties and responsibilities to our positions at any time.
Gain Federal Credit Union is an Equal Opportunity Employer.
Gain Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.
GFCU complies with the City of Los Angeles's "Ban-the-Box" ordinance (aka The Fair Chance Initiative for Hiring).