Careers

Call Center Representative

Location:         Burbank

FLSA:               Non-Exempt

Salary Range:  $22 - $30

Under limited supervision answer member inquiries and take loan application requests received through the telephone call center. Inquiries may include: resolving disputes, handling transactions, answering questions, problem resolution, and written/verbal communication.

Some of the Essential Duties and Responsibilities

• Greet members and guests on the phone in a courteous and professional manner.
• Answers telephone/secure message/email/Live Chat inquiries from members regarding loan and deposit services, credit, debit and ATM cards, account information, transfer requests, withdrawals, stop payments, check supplies, or any other member request concerning products and services of the credit union.
• Responds to the members’ inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies, and assisting members to make the most effective use of services offered by the credit union.
• Actively markets and cross-sells current and new products and services of the credit union and attempts to educate members on the benefits and features of new, as well as existing services.
• Assist associates in other departments as needed.
• Assist members with all facets of alternative depositing capabilities (i.e. payroll deduction, ACH direct deposit, wire transfers, automated teller machines).
• Assist members with investigation and reconcilement of account problems.
• Receive and process member requests for ATM and MasterCard disputes, PIN orders, and lost or stolen cards.
• Process mail deposits/payments
• Advise/counsel members on loan requests, take loan applications, and run credit
• Remain up to date in all consumer lending regulations and applicable laws.
• Prepare and process back-office functions as needed
• Make recommendations to supervisor on policy and procedure changes.
• Performs other phone service functions that might be needed from time to time and assists others to complete tasks and work assignments.
• Duties may vary or be reassigned from time to time by the Call Center Supervisor.
• Participate in Saturday rotation

Education and Experience

• AA Degree in Business Administration or equivalent preferred but not required.
• Two years financial institution experience, preferably in IRA’s, new accounts, and loan processing.
• Or equivalent combination of education and experience

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Saturday rotation

Work Location: In person

Teller

Location:          Burbank

FLSA:               Non-Exempt

Salary Range:   $20 - $25

Under supervision and in accordance with established policies and procedures, provides a variety of member service functions. Is responsible for processing member teller transactions in a professional and accurate manner.

Essential Duties and Responsibilities:

• Provides routine information concerning the credit union products and services.
• Actively markets current and new products and services of the credit union; attempts to educate members on the benefits and features of new, as well as existing, products and services.
• Accurately process members’ daily account transactions including withdrawals, deposits, loan payments, account transfers, cashier’s check purchases, MasterCard advances, card issuance and re-pinning.
• Maintain and balance a cash drawer and other negotiable instruments daily.
• Adequately perform all operational functions including but not limited to file maintenance, filing, photocopying
• Adequately perform all servicing functions including but not limited to mail, drop box, ATM servicing, inputting, and following up on loan applications and processing outgoing wires.
• Recognize/listen to member requests and/or concerns and identify their needs.
• Provide dual control for all necessary functions
• Assist other departments as necessary.
• Complete required training including regulatory training such as, but not limited to, BSA, OFAC and GLB Privacy. Duties may vary or be reassigned from time to time by Branch Management.

Gain FCU partners with Total Quality Consulting (TQC) to support our recruiting and hiring needs. TQC is a talent acquisition firm with more than 25 years of experience helping companies and other credit unions hire exceptional staff and they act as an extension of our HR team.

Our Hiring Process:

• If you are interested in applying for any of the opportunities posted, send your cover letter & resume via:
  • Email - hire@tqcteam.com
• If your experience matches the requirements of the position, we may contact you for an initial conversation and /or interview.
• If selected for an in-person meeting, you will be asked to complete our employment application and possibly, job-appropriate testing at our corporate office in Burbank.
• If selected for the position, you must complete a thorough pre-employment background check.
  • NMLS Verification for all Mortgage/Consumer Loan Originators
• If selected for the position, an offer of employment will be extended contingent upon successful completion of a background check.

PLEASE NOTE: Due to the high volume of applications we receive on a daily basis, we are unable to provide individual status updates by phone or email.

Nothing in our job advertisements restricts the right of Gain Federal Credit Union to assign or reassign duties and responsibilities to our positions at any time.

Gain Federal Credit Union is an Equal Opportunity Employer. 

Gain Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

GFCU complies with the City of Los Angeles's "Ban-the-Box" ordinance (aka The Fair Chance Initiative for Hiring).