We appreciate your patience as we continue to work with our vendor to make improvements to the online banking platform. Members' needs are being addressed in the order they are received, the result of which has been heavy call and email volume and extended wait times. We apologize for the extended wait times this has caused.
We have heard your more specific concerns as well, and are taking your feedback to heart. We will continue to keep you updated.
Meanwhile, here are some self-service pointers:
- When entering your username for the first time, you will need to use all lowercase
- Members registering on mobile may experience trouble entering information into certain fields. Kindly try rotating your phone to horizontal mode to enter your login data.
- Biometric login (such as Face ID) will not work for your first login. You will need to login first and then set up biometric unlocking
Click here to read a message from our CEO.
