Security Center

Phone Fraudster Alert

June 12, 2024

Don’t get swindled. Stay alert and avoid account takeover.

Please be aware that some members have reported to us that the bad guys are attempting to take advantage of people by using phony phone calls to separate them from their money.

Posing as Gain Federal Credit Union employees these crooks use phone calls and ask for personal, confidential information that our staff will NEVER ask you.

We take the security of your money and privacy very seriously and constantly monitor our systems for fraudulent activity and scams, but we can’t do it alone.

Please know that Gain will never call, text, or send an email with or without hyperlinks asking you to provide ANY personal account details or information such as:

  • Usernames
  • Passwords or Passcodes
  • PINs (Personal Identification Numbers)
  • Social Security Numbers

REMEMBER: If you receive an unsolicited or suspicious phone call and the person begins asking for this type of confidential information, DO NOT RESPOND, AND HANG UP.

Be sure to contact Gain Federal Credit Union immediately to report the call and ensure that your account remains protected:

(818) 846-1710

Visit a Branch

Use the Contact form at

While we know this type of information can be alarming, please understand we are letting you know so you can be aware and mindful of the ways fraudsters attempt to steal and cheat you out of your hard-earned money.

Gain Federal Credit Union remains vigilant, and working together, we can ensure that your account remains as safe as possible.

gain security center

ATM Fraudster Alert

Important information about ATM/Debit card safety - May 8, 2024

The bad guys are at it again and trying to separate hard-working Credit Union members from their hard-earned money. They do this using skimmers and cameras to obtain confidential card information including your PIN (Personal Identification Number).

Gain FCU is taking care of its members. Please be sure to review ALL your account transactions immediately. If you notice odd or irregular activity please contact us.

Meanwhile here are several ways you can protect your cards and your money:

  • Card Control lets you immediately switch your cards on or off from your smartphone, desktop computer, or tablet, all in real-time when logged into Online & Mobile Banking.
    • Instantly switch card on or off
    • Set daily spending limits
    • Control all your cards including debit, credit & ATM
  • You can set a daily spend limit for each card to actively manage your expenses.
  • Plus you can view your card billing information and expiration dates.

Just look for "Card Controls" in Online & Mobile Banking.

gain security center

Gain Peace of Mind

We're always looking out for our members. In a world where it seems like new financial fraud schemes are hatched every day, that means we (and you) need an aggressive mindset when it comes to security. So...

Welcome to our Security Center!

Here you'll learn:

The safeguarding of your personal information is of the utmost importance to Gain and we have many safeguards and systems in place to take care of you, your identity, and your money. While we're always working to improve and stay ahead of fraudsters, here are a few lines of defense we'd like to highlight:

Your Friendly Neighborhood Tellers and Call Center Reps

Our first line of defense is as old-fashioned as it gets. Our frontline staff gets to know you and your banking habits. If they detect duress or unusual requests, they'll make sure everything is ok before proceeding with transactions. It may take an extra moment from time to time, but it's saved many members a whole lot of hassle. 

Account Alerts in Online & Mobile Banking

Did you know that you can set up custom alerts from your account? Want to know whenever a large purchase is made using your card? Want to know when transfers are made above a certain amount?? You can receive alerts via text, email, and/or push notifications. You can use Online & Mobile Banking to set up notifications. Just look under "Messages & Alerts."

Verbal Passwords

Typing passwords is nice, but did you know you can set a verbal password on your account? That will help us be sure it's you over the phone or at the teller window. It's an extra proprietary step that remote scammers can't get ahold of. Just get in touch with our Call Center and set up a verbal password on your account today!

Card Controls

Card Control lets you immediately switch your cards on or off from your smartphone, desktop computer, or tablet, all in real-time when logged into Online & Mobile Banking. You can set a daily spend limit for each card to actively manage your expenses. Plus you can view your card billing information and expiration dates. 

  • Instantly switch card on or off
  • Set daily spending limits
  • Control all your cards including debit, credit & ATM

Just look for "Card Controls" in Online & Mobile Banking.


We're always happy to be hosting and partnering with experts to provide seminars on a variety of financial topics. That includes seminars that give you the tools to avoid financial fraud. We're always adding new seminars, so find the current calendar at

View our Seminar Calendar

Secure Messaging

We're always happy to chat on the phone, in person, over social media, or the Live Chat feature available in Online & Mobile Banking. However, when it's time to discuss accounts and transactions, we have a special feature. It's called Secure Messaging and can be found via Online & Mobile Banking under "Messages and Alerts." 


When you use the Gain Mobile App, we check to make sure your location makes sense. If it doesn't match your normal location usage, we may take additional security steps to verify your identity before approving a transaction. 

Ways You Can Protect Yourself

Technology can help - but not without you. Gain has state-of-the-art systems to secure our computer servers and networks, and several additional layers of security to ensure your personal and account information remains safe and secure. However, there are other means by which criminals may try to steal your personal information or get you to part with your money that technology cannot prevent. Read below to get more information.

Layered Multi-Factor Authentication

Stronger protection for your accounts through enhanced security
Online Banking is a convenient and secure way to manage your Gain accounts, review transactions, pay your bills, and more from your home computer, laptop, or mobile device. We've added a new layer of security which means your transactions and accounts are even safer. These changes are in response to recent government regulations that are intended to help prevent identity theft and fraud.

How does it work?
Currently, when you log in to online banking you may be asked to answer a challenge question to access your account. With the new layer of security, additional questions may be asked or you may be required to enter a unique security code.

Keep Your Contact Information Up To Date

Your contact information must be up-to-date. Having your most current information in online banking will ensure that your online banking sessions run smoothly and let us know that you're you when you call or visit. You can update your information by logging into online banking and clicking on "Settings" at the top of the screen.

Get Your FREE Credit Report Today

We have partnered with SavvyMoney to bring you a comprehensive credit program that offers instant access to your credit score along with personalized tips on how to improve or maintain an already great score. We call it "Your Credit Score."

It's built right into our already easy-to-use Online Banking and Mobile Banking App, so you won't need a new login. 

Learn More About "Your Credit Score"

Monitoring your credit is a great way to catch fraudsters that may be masquerading as you. 

You may also request your free credit report online at or by phone. Free credit reports requested online are viewable immediately upon authentication of identity. Free credit reports requested by phone will be processed within 15 days of receiving your request. Call (877) 322-8228 to request your credit reports by phone.

Be Careful Online (with these 8 tips)

  1. Protect your personal information. It's valuable.
  2. Do not use computers accessible to the public to conduct online transactions.
  3. Do not open attachments or click on links that you receive in an email from an unfamiliar source.
  4. Use anti-virus and anti-spyware software, as well as a firewall, and update them all regularly.
  5. Make sure your home wireless network, operating system, and Web browser are set up properly and secure and be sure to update them regularly.
  6. Use strong passwords and keep them protected.
  7. Back up important files.
  8. Learn who to contact if something goes wrong online.

    Learn more at

Protect Your Mobile Device

Mobile devices, including smartphones and tablets, are used to access financial information as much as a home computer or laptop. To ensure the safety of your personal information we recommend you keep your mobile devices with you at all times or keep them in a secured location.

Here are a few tips to keep your device safe:

  • Password-protect your phone/tablet. Use strong passwords that include a mix of character types
  • Never store your passwords or usernames on the device.
  • If your device is lost/stolen, report it immediately to your carrier so it can be deactivated.
  • Delete messages received from the credit union regularly.
  • Check your accounts regularly and notify the credit union if you see anything unusual.
  • Do not respond to text messages from unknown sources 
  • Do not enable Android's "Install from Unknown Sources" feature.
  • Enroll in a backup/wiping program. These services back up information on your smartphone to your home computer and "wipe" your phone if it's lost or stolen.
  • Install security software. Companies offer antivirus, malware (malicious software), and security software along with periodic downloadable updates-for smartphones.
  • Do not modify your device, doing so could disable important security features.
  • Download apps from trusted sources. Some "bad apps" contain malware.
  • Don't access financial accounts from free, public networks. Public Wi-Fi hotspots are prime targets for hackers, who obtain direct access to your mobile device.
  • Never allow an app to activate "device administrator."

Common Financial Scams

Criminals are constantly evolving their methods to target financial accounts, but some things stay the same. Be aware of these common tactics and be better prepared in the event of an attack. 


Criminals create bogus e-mails that lead consumers to counterfeit websites designed to trick recipients into divulging financial data such as credit card numbers, account usernames, passwords, and social security numbers.

THIS IS IMPORTANT! Gain Federal Credit Union will NEVER ask for your member number, password, PIN, social security number, or any other confidential information by email. If you receive an email requesting this information, you should delete it immediately.

International Lottery Scams

Scam operators are using the telephone, direct mail, and the Internet to entice U.S. consumers to buy chances in high-stakes foreign lotteries from as far away as Australia and Europe. These lottery solicitations violate U.S. law, which prohibits the cross-border sale or purchase of lottery tickets by phone or mail.

ID Theft and Old-Fashioned Stealing

Crooks and criminals will steal wallets and purses; mail, including account and credit card statements, as well as new checks or tax information. Be sure to guard your checkbook, credit cards, and all other personal and financial data.


Gain Federal Credit Union will never initiate contact to solicit you for personal information, such as account numbers, credit/debit card numbers, passwords, or PINs. Contact us immediately if you think unauthorized access or fraud has occurred in connection with your Gain Federal Credit Union accounts.