Contact

Phone Icon   Call Center & Live Chat Hours


Monday
 - Thursday - 9:00 am - 5:00 pm
Friday - 9:00 am - 6:00 pm
Saturday - 10:00 am - 2:00 pm

NOTE: Live Chat is available when you login to Online Banking.

Phone Numbers

Local - (818) 846-1710
Toll-Free - (800) 622-3328
24/7 Card support (818) 846-1710 Press #2

Phone Icon Lobby Hours

Appointments Needed for the Following Transactions
  • New accounts
  • Consumer loans
  • Home loans
  • Investment consultation  

To request an appointment for these types of services or to know if your specific transaction requires an appointment, please call (818) 846-1710.

Appointments NOT Needed for the Following Transactions
  • Withdrawals
  • Deposits
  • Teller checks* 
  • Issuing debit card/credit card*
  • Payments
  • Transfers
  • Wires*
  • IRAs
  • Gift cards*

*Call ahead and we can have these items prepared for you by arrival.

Burbank Branch

1800 W. Magnolia Blvd.
Burbank, CA 91506

Monday - Friday
9:00 am - 4:00 pm

Pacoima Branch

13168 Van Nuys Blvd.
Pacoima, CA 91331

Monday - Friday
9:00 am - 4:00 pm




Fax Numbers

Member Services  - (818) 846-5096 
Real Estate Lending - (818) 524-1681 
Consumer Lending - (818) 238-1622 
Loan Servicing - (818) 524-1681 
1st Mortgage, Home Equity/Express Loan Demand & Payoff - (818) 524-1681
Pacoima Branch  - (818) 899-8516 

General questions and information
Please do not send account numbers, account inquiries or requests to this email address. For account assistance or questions, please call (800) 622-3328, or log in to Online Banking and select SecureMail under the Services menu.

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