Contact
Lobby Hours
Burbank Branch
1800 W. Magnolia Blvd.
Burbank, CA 91506
Monday - Thursday
10:00 am -3:00 pm
Pacoima Branch
13168 Van Nuys Blvd.
Pacoima, CA 91331
Monday - Thursday
10:00 am - 3:00 pm
Call Center and Online Banking Live Chat Hours
Monday - 8:00 am - 6:00 pm
Tuesday - Thursday - 9:00 am - 5:00 pm
Friday - 8:00 am - 7:00 pm
Saturday - 9:00 am - 3:00 pm
NOTE: Live Chat is available when you login to Online Banking.
Phone Numbers
Local - (818) 846-1710
Toll-Free - (800) 622-3328
24/7 Card support - (818) 846-1710 Press #2
Fax Numbers
Member Services - (818) 846-5096
Real Estate Lending - (818) 524-1681
Consumer Lending - (818) 238-1622
Loan Servicing - (818) 524-1681
1st Mortgage, Home Equity/Express Loan Demand & Payoff - (818) 524-1681
Pacoima Branch - (818) 899-8516
General questions and information
Please do not send account numbers, account inquiries or requests to this email address. For account assistance or questions, please call (800) 622-3328, or log in to Online Banking and select SecureMail under the Services menu.