Contact

Phone Icon   Call Center & Live Chat Hours


Monday
 - Thursday - 9:00 am - 5:00 pm
Friday - 9:00 am - 6:00 pm
Saturday - 10:00 am - 2:00 pm

NOTE: Live Chat is available when you login to Online Banking.

Phone Numbers

Local - (818) 846-1710
Toll-Free - (800) 622-3328
24/7 Card support (818) 846-1710 Press #2

Phone Icon Branch Hours

Gain branches are open for teller transactions only.

Teller transactions in our branches are available without an appointment. Examples of teller transactions not requiring appointments are:

  • Withdrawals
  • Deposits
  • Teller checks* 
  • Issuing debit card/credit card*
  • Payments
  • Transfers
  • Wires*
  • IRAs
  • Gift cards*

*Call ahead and we can have these items prepared for you by arrival.

In-person meetings for new accounts, consumer loans, home loans and investment consultation are available by appointment only. To request an appointment for these types of services or to know if your specific transaction requires an appointment, please call (818) 846-1710.

Burbank Branch

1800 W. Magnolia Blvd.
Burbank, CA 91506

Monday - Friday
9:00 am - 4:00 pm

Pacoima Branch

13168 Van Nuys Blvd.
Pacoima, CA 91331

Monday - Friday
9:00 am - 4:00 pm




Fax Numbers

Member Services  - (818) 846-5096 
Real Estate Lending - (818) 524-1681 
Consumer Lending - (818) 238-1622 
Loan Servicing - (818) 524-1681 
1st Mortgage, Home Equity/Express Loan Demand & Payoff - (818) 524-1681
Pacoima Branch  - (818) 899-8516 

General questions and information
Please do not send account numbers, account inquiries or requests to this email address. For account assistance or questions, please call (800) 622-3328, or log in to Online Banking and select SecureMail under the Services menu.

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