Contact

Phone Numbers

24/7 Member Service - (818) 846-1710

24/7 Toll-Free Member Service - (800) 622-3328

24/7 Card support -  (818) 846-1710 Press #2

The Call Center will be unavailable on Christmas Day.

Live Chat Availability

Monday-Thursday: 9:00 am - 5:00 pm

Friday: 9:00 am - 6:00 pm

Live Chat is unavailable on the holidays listed below. 

Branch Hours

Burbank Branch

1800 W. Magnolia Blvd.
Burbank, CA 91506

Monday - Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 6:00 pm

San Fernando Branch

1201 Truman Street, Suite D1
San Fernando, CA 91340

Monday - Thursday 9:00 am - 5:00 pm
Friday 9:00 am - 6:00 pm




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Holiday Branch Hours

Gain Federal Credit Union observes the following holidays on an annual basis. Branches and Live Chat will be unavailable unless otherwise noted. The Call Center will only be unavailable on Christmas Day.

New Year’s Day

Martin Luther King, Jr. Day

Presidents' Day

Memorial Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day 

Day After Thanksgiving

Christmas Day

Fax Numbers

Member Services  - (818) 846-5096 
Real Estate Lending - (818) 524-1681 
Consumer Lending - (818) 238-1622 
Loan Servicing - (818) 524-1681 
1st Mortgage, Home Equity/Express Loan Demand & Payoff - (818) 524-1681
Call Center for Verification of Consumer Loan and/or Deposits - (747) 283-1068

Questions, Information, and Inquiries
For general questions and information please use the Live Chat function below. Please do not send account numbers, account inquiries, or requests with these features.

For account assistance or questions, please send us a secure message by logging in to Online Banking and selecting 'New Message' under the Messages & Alerts menu or contact our Call Center at (818) 846-1710.

You may also directly contact our Board of Directors or our Supervisory Committee using the form below. 

A MESSAGE FROM THE SUPERVISORY COMMITTEE.
The main responsibility of the Credit Union’s Supervisory Committee is to periodically review the activities of this financial institution to ensure responsible management and staff, as well as to verify compliance with Credit Union rules and regulations. Should a problem or complaint arise while conducting your Credit Union transactions which cannot be resolved through normal channels, please contact us using the form below or by post at: Supervisory Committee, P.O. Box 6773 Burbank, California 91510-6773

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