Contact

Phone Icon   Call Center & Live Chat Hours


Monday-Thursday:
9:00 am - 5:00 pm
Friday:
8:00 am - 6:00 pm
Saturday:
10:00 am-2:00 pm

Phone Numbers

Local - (818) 846-1710
Toll-Free - (800) 622-3328
24/7 Card support (818) 846-1710 Press #2

Phone Icon Lobby Hours & Available Services

Burbank Branch

1800 W. Magnolia Blvd.
Burbank, CA 91506

Monday - Thursday: 9:00 am-5:00 pm
Friday: 9:00 am - 6:00 pm

Pacoima Branch

13168 Van Nuys Blvd.
Pacoima, CA 91331

Monday - Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 6:00 pm

ATM Hours:
Monday - Saturday 7:00 am - 6:00 pm

Appointments Needed for the Following Transactions
  • New accounts
  • Consumer loans
  • Home loans
  • Investment consultation  

To request an appointment for these types of services or to know if your specific transaction requires an appointment, please call (818) 846-1710.

Appointments NOT Needed for the Following Transactions
  • Withdrawals
  • Deposits
  • Teller checks* 
  • Issuing debit card/credit card*
  • Payments
  • Transfers
  • Wires*
  • IRAs
  • Gift cards*

*Call ahead and we can have these items prepared for you by arrival.




Holiday Hours

Gain Federal Credit Union observes the following holidays on an annual basis and our branches are closed unless otherwise noted. Our Call Center observes it regular hours on select holidays (noted below) and on Saturdays that follow holidays.

New Year’s Day

Martin Luther King Day*

Presidents' Day

Memorial Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day 

Day After Thanksgiving*

Christmas Eve**

Christmas Day

*Call Center available.
**Call Center Open from 9:00 am - 2:00 pm. Branches open from 10:00 am - 2:00 pm

Fax Numbers

Member Services  - (818) 846-5096 
Real Estate Lending - (818) 524-1681 
Consumer Lending - (818) 238-1622 
Loan Servicing - (818) 524-1681 
1st Mortgage, Home Equity/Express Loan Demand & Payoff - (818) 524-1681
Pacoima Branch  - (818) 899-8516 

General questions and information
Please do not send account numbers, account inquiries or requests to this email address. For account assistance or questions, please call (800) 622-3328, or log in to Online Banking and select SecureMail under the Services menu.

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