Phone Icon   Call Center & Live Chat Hours

9:00 am - 5:00 pm
8:00 am - 6:00 pm
10:00 am-2:00 pm

Phone Numbers

Local - (818) 846-1710
Toll-Free - (800) 622-3328
24/7 Card support (818) 846-1710 Press #2

Lobby Hours & Services

Burbank Branch

1800 W. Magnolia Blvd.
Burbank, CA 91506

Branch Hours

Monday - Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 6:00 pm

San Fernando Branch

1201 Truman Street, Suite D1
San Fernando, CA 91340

Branch Hours

Monday - Thursday 9:00 am - 5:00 pm
Friday 9:00 am - 6:00 pm

Holiday Hours

Gain Federal Credit Union observes the following holidays on an annual basis and our Branches and Call Center are closed unless otherwise noted. 

New Year’s Day

Martin Luther King, Jr. Day*

Presidents' Day

Memorial Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day 

Day After Thanksgiving*

Christmas Day

*Call Center available.

Fax Numbers

Member Services  - (818) 846-5096 
Real Estate Lending - (818) 524-1681 
Consumer Lending - (818) 238-1622 
Loan Servicing - (818) 524-1681 
1st Mortgage, Home Equity/Express Loan Demand & Payoff - (818) 524-1681

Questions, Information, and Inquiries
For general questions and information please use the Live Chat function you see in the bottom right corner of your browser or the email form below. Please do not send account numbers, account inquiries, or requests with these features.

For account assistance or questions, please send us a secure message by logging in to Online Banking and selecting 'New Message' under the Messages & Alerts menu, contact our Call Center during business hours at (818) 846-1710, or access the Live Chat feature from within Online Banking.

You may also directly contact our Board of Directors and/or our Supervisory Committee using the form below. 

The main responsibility of the Credit Union’s Supervisory Committee is to periodically review the activities of this financial institution to ensure responsible management and staff, as well as to verify compliance with Credit Union rules and regulations. Should a problem or complaint arise while conducting your Credit Union transactions which cannot be resolved through normal channels, please contact us using the form below or by post at: Supervisory Committee, P.O. Box 6773 Burbank, California 91510-6773

Contact Form

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