Contact
Call Center & Live Chat Hours
Monday-Thursday: 9:00 am - 5:00 pm
Friday: 8:00 am - 6:00 pm
Saturday: 10:00 am-2:00 pm
Phone Numbers
Local - (818) 846-1710
Toll-Free - (800) 622-3328
24/7 Card support (818) 846-1710 Press #2
Lobby Hours & Available Services
Burbank Branch
1800 W. Magnolia Blvd.
Burbank, CA 91506
Monday - Thursday: 9:00 am-5:00 pm
Friday: 9:00 am - 6:00 pm
Pacoima Branch
13168 Van Nuys Blvd.
Pacoima, CA 91331
Monday - Thursday: 9:00 am-5:00 pm
Friday: 9:00 am - 6:00 pm
Appointments Needed for the Following Transactions
- New accounts
- Consumer loans
- Home loans
- Investment consultation
To request an appointment for these types of services or to know if your specific transaction requires an appointment, please call (818) 846-1710.
Appointments NOT Needed for the Following Transactions
- Withdrawals
- Deposits
- Teller checks*
- Issuing debit card/credit card*
- Payments
- Transfers
- Wires*
- IRAs
- Gift cards*
*Call ahead and we can have these items prepared for you by arrival.
Holiday Hours
Gain Federal Credit Union observes the following holidays on an annual basis and our branches are closed unless otherwise noted. Our Call Center observes it regular hours on select holidays (noted below) and on Saturdays that follow holidays.
New Year’s Day
Martin Luther King Day*
Presidents' Day
Memorial Day
Independence Day
Labor Day
Veterans Day*
Thanksgiving Day
Day After Thanksgiving*
Christmas Eve**
Christmas Day
*Call Center available.
**Call Center Open from 9:00 am - 2:00 pm. Branches open from 10:00 am - 2:00 pm
Fax Numbers
Member Services - (818) 846-5096
Real Estate Lending - (818) 524-1681
Consumer Lending - (818) 238-1622
Loan Servicing - (818) 524-1681
1st Mortgage, Home Equity/Express Loan Demand & Payoff - (818) 524-1681
Pacoima Branch - (818) 899-8516
General questions and information
Please do not send account numbers, account inquiries or requests to this email address. For account assistance or questions, please call (800) 622-3328, or log in to Online Banking and select SecureMail under the Services menu.