Contact
Call Center & Live Chat Hours
Monday-Thursday: 9:00 am - 5:00 pm
Friday: 8:00 am - 6:00 pm
Saturday: 10:00 am-2:00 pm
Phone Numbers
Local - (818) 846-1710
Toll-Free - (800) 622-3328
24/7 Card support (818) 846-1710 Press #2
Lobby Hours & Available Services
Burbank Branch
1800 W. Magnolia Blvd.
Burbank, CA 91506
Monday - Thursday: 9:00 am-5:00 pm
Friday: 9:00 am - 6:00 pm
Pacoima Branch
13168 Van Nuys Blvd.
Pacoima, CA 91331
Monday - Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 6:00 pm
ATM Hours:
Monday - Saturday 7:00 am - 6:00 pm
Appointments Needed for the Following Transactions
- New accounts
- Consumer loans
- Home loans
- Investment consultation
To request an appointment for these types of services or to know if your specific transaction requires an appointment, please call (818) 846-1710.
Appointments NOT Needed for the Following Transactions
- Withdrawals
- Deposits
- Teller checks*
- Issuing debit card/credit card*
- Payments
- Transfers
- Wires*
- IRAs
- Gift cards*
*Call ahead and we can have these items prepared for you by arrival.
Fax Numbers
Member Services - (818) 846-5096
Real Estate Lending - (818) 524-1681
Consumer Lending - (818) 238-1622
Loan Servicing - (818) 524-1681
1st Mortgage, Home Equity/Express Loan Demand & Payoff - (818) 524-1681
Pacoima Branch - (818) 899-8516
General questions and information
Please do not send account numbers, account inquiries or requests to this email address. For account assistance or questions, please call (800) 622-3328, or log in to Online Banking and select SecureMail under the Services menu.