Online and Mobile Banking

Yes. Since the new platform is member-based, everyone will need to register a new profile. Unfortunately, we cannot reserve usernames for anyone. The sooner you register, the more likely you will be able to use the username of your choosing.

The requirements for usernames are as follows:

• Must be  6 - 20 characters in length
• Must not contain social security number, account or member number or birthdate
• Can contain letters or numbers, but special characters are not allowed
• Must not be a part of an existing username or any previous usernames

You will be required to select a password at the time of registration. We encourage you to select a new password, but you are not restricted from using your previous online banking password as long as it meets the requirements below:

• 8-character minimum
• Maximum 40 characters
• Must not contain SSN
• Must not contain account or member number
• Must not contain username
• Must not contain birthdate
• At least one character must be alphabetic
  • Lowercase characters
  • Uppercase characters
  • Numeric characters
  • Special characters

Yes, since this is an entirely new online banking system, you will need to register as a new user.

You will need your member number and personal information (e.g. birthdate and Social Security number) to register. You will also need to know the type(s) of loan(s) you have with us. If you do not know your member number click here for instructions.

A verification email will be sent to your email address associated to your account. You will need to click on the email verification link to activate your new login.

A one-time PIN will be sent via text or e-mail the first time you login to the new platform. It is important to ensure we have your correct information, so you are not delayed.

Yes. Your Social Security Number is one of the unique details we use to verify that you are you. Rest assured that this data, just like all your other banking information is subject to our security policies. 

• Your member number is on the Signature Card you received at the time you opened your Gain account. Online signups can find their member number on the Signature Card portion of their membership materials (submitted via DocuSign).
• You may know your member number if you were a user of our previous online banking platform as it was used as your User ID.
• Until October 20, you can find your member number in Gain’s current online banking. Under ‘Account Information’, select Routing & Account Numbers.
• Until October 20, your member number can be found in our mobile app. In the left-hand menu, click “Credit Score & More”, then select Routing & Account Numbers.
• If you require assistance in finding your member number, call us at (818) 846-1710 or toll-free at (800) 622-3328.

Prior to October 20, you can call us, or you can login to Gain’s online banking and update your contact information by clicking on the "Profile" link at the top of the page.

After October 20, you will need to call us at (818) 846-1710 or toll-free at (800) 622-3328. to update your contact information.

A one-time PIN will be sent via text or e-mail the first time you log into Online Banking. It is important to ensure we have your correct information, so you are not delayed.

During the registration process, we will be using the email address that we have associated with your account as part of the verification process. If you are presented with an email you do not wish to use or no email, please reach out to our Contact Center or visit a branch to have your email address manually changed. All of our contact options are listed at GainFCU.com/Contact.

Registering is quick and easy! You can register through a web browser at GainFCU.com or on the mobile app. Download the mobile app from iOS Appstore or Google Play.

If your account has been locked via Telephone Banking and/or the previous Online Banking System, please reach out to our Contact Center or visit a branch to have your email address manually changed. All of our contact options are listed at GainFCU.com/Contact.

When you log in for the first time after your account is activated, or from a new device, you will be asked to have a one-time PIN delivered to you via email or text message. Simply retrieve the PIN and input it to finish logging in. Please note: You must register before attempting to log in.

Yes, a one-time PIN will be required when you log in for the first time, or from a new device. You can select whether to receive the PIN via text message or email.

You will need to update your contact information with Gain. You can do this by calling us at (818) 846-1710 or toll-free at (800) 622-3328. and speaking with a call center representative.

First, you must have the Gain mobile app installed on your device. Then, you must enable fingerprint or facial recognition under Settings. Once you do so, you can then use your fingerprint or facial recognition to log in to the mobile app or online banking via Quick Login.

No, alerts will not carry over to our new Online Banking. You will need to set up them up again.

You can set up alerts in online banking under Messages & Alerts or in the mobile app under Manage Alerts.

Yes. You will need to delete your mobile device from alerts on our previous online banking system before setting up alerts on our New Online and Mobile Banking platform.

To delete your mobile device, text "STOP" to 86020. After doing so, you can set up new alerts in online banking under Messages & Alerts or in the mobile app under Manage Alerts.

No.

Our Online Banking external transfer system, Money Mover, will be retired and inaccessible beginning October 19. It will be replaced with External Transfers under the "Transfers & Payments" section when the new Online Banking platform is launched.

IMPORTANT: Stored payee information from Money Mover will be available immediately in the new system. However, recurring payments will need to be rescheduled using the new tool. Transactions originated by external, third parties will not be affected.

Yes. Only transactions that you have created with the Money Mover will need to be recreated on the new system. Transactions initiated by external third parties such as recurring ACH payments, payment apps like Venmo or PayPal, or direct deposited paychecks from your employer will NOT be affected.

In online banking, select Transfers & Payments from the left-hand navigation. On the Make a Transfer or Payment screen, you will need to select where the money is coming from (section 1) and then where you want the money to go to (section 2). Once you do that, you will be able to specify how much you want to transfer and when (section 3).

In the mobile app, select Transfer Money from the left-hand or pop-up. Then, select where the money is coming from and where you want the money to go to from the dropdowns. Once you do that, you will be able to specify how much you want to transfer and when.

Yes. Simply follow the steps for performing a transfer and, when you select where you want the money to go to, select Another Member from the bottom of the list of accounts. To send money to another Gain member, you will need to know their account number and last name.

Yes. Simply follow the steps for performing a transfer and, when you select where you want the money to go to, select An External Account from the bottom of the list of accounts. In order to send money to an external account, you first must link the external account. You will need to know the bank name, routing number, account number, and type of account. The external account must be verified prior to allowing any transfers to or from the external account. We verify the account by making two small deposits to confirm it is yours. The deposits typically appear within 48 hours.

When you know the Share or Loan ID for the account you would like to transfer money with, you can enter that in the Transfers & Payments interface. Select, 'I know share/loan ID'.  The format is X:XX where the first character represents the account type (share or loan) and the second is the account number. (ex: for share 20 enter S:20 or for loan 1 enter L:01 - If you don't know the ID then select the other option above and we will send the transfer to the first available checking share on that account).

In online banking, select Transfers & Payments from the left-hand navigation. On the Make a Transfer or Payment screen, you will need to select where the money is coming from (section 1) and then select which loan you would like to pay (section 2). Once you do that, you will be able to specify how much you want to transfer and when (section 3).

In the mobile app, select Transfers from the left-hand or pop-up menus. Then, select where the money is coming from and which loan you would like to pay from the dropdowns. Once you do that, you will be able to specify how much you want to transfer and when.

Yes. Automated loan payments can be set up in online banking. Simply follow the steps for performing a transfer and select Recurring Transfer after you specify how much you want to pay (section 3). You can then choose when you want your payments to start, how frequently you want to make payments, and when you want them to end.

You can get same-day loan payoff information from the Accounts Overview screen. Click the loan account you want to get more information on. You will then see an option for “Pay Off.” This quote will include all accrued interest and is valid for same-day payoff amounts only.

Yes, but you will still be able to access Bill Pay from both online and mobile banking. All payees and payments currently set up will remain. The only change to Bill Pay is now you will be able to add payees via the mobile app.

In addition, Bill Pay will be unavailable from October 16 until our new Online Banking system goes live on October 20. Bill Pay payments that are scheduled to be processed during this time will NOT be processed and the payment controls will NOT be accessible. These will need to be sent from the new system after October 20. Members with recurring payments will be notified individually to make alternative payment arrangements.