Online Banking

Registering is quick and easy! You can register through a web browser at GainFCU.com or on the mobile app. Download the mobile app from iOS Appstore or Google Play.

Yes. You will need to delete your mobile device from alerts on our previous online banking system before setting up alerts on our New Online and Mobile Banking platform.

To delete your mobile device, text "STOP" to 86020. After doing so, you can set up new alerts in online banking under Messages & Alerts or in the mobile app under Manage Alerts.

• Your member number is on the Signature Card you received at the time you opened your Gain account. Online signups can find their member number on the Signature Card portion of their membership materials (submitted via DocuSign).
• In Online Banking, you can click Account > Routing & Account Numbers
• In our Mobile App, you can tap Credit Score & More > Routing & Account Numbers
• If you require assistance in finding your member number, call us at (818) 846-1710 or toll-free at (800) 622-3328.

Yes, a one-time PIN will be required when you log in for the first time, or from a new device. You can select whether to receive the PIN via text message or email.

You will need to update your contact information with Gain. You can do this by calling us at (818) 846-1710 or toll-free at (800) 622-3328. and speaking with a call center representative.

No.

Our Online Banking external transfer system, Money Mover, will be retired and inaccessible beginning October 19. It will be replaced with External Transfers under the "Transfers & Payments" section when the new Online Banking platform is launched.

IMPORTANT: Stored payee information from Money Mover will be available immediately in the new system. However, recurring payments will need to be rescheduled using the new tool. Transactions originated by external, third parties will not be affected.

You will need your member number and personal information (e.g. birthdate and Social Security number) to register. You will also need to know the type(s) of loan(s) you have with us. If you do not know your member number click here for instructions.

A verification email will be sent to your email address associated to your account. You will need to click on the email verification link to activate your new login.

A one-time PIN will be sent via text or e-mail the first time you login to the new platform. It is important to ensure we have your correct information, so you are not delayed.

To access your account through Online Banking, you will need the following:

• Any type of computer that can access the Internet
• An Internet Service Provider
• A Web browser. The current and previous two versions of the following browsers are supported: Firefox, Chrome, Safari
• Your Credit Union member number and your Online Banking password

If you do not have an Online Banking password please call us at (818) 846-1710.

Yes, but you will still be able to access Bill Pay from both online and mobile banking. All payees and payments currently set up will remain. The only change to Bill Pay is now you will be able to add payees via the mobile app.

In addition, Bill Pay will be unavailable from October 16 until our new Online Banking system goes live on October 20. Bill Pay payments that are scheduled to be processed during this time will NOT be processed and the payment controls will NOT be accessible. These will need to be sent from the new system after October 20. Members with recurring payments will be notified individually to make alternative payment arrangements.  

When you log in for the first time after your account is activated, or from a new device, you will be asked to have a one-time PIN delivered to you via email or text message. Simply retrieve the PIN and input it to finish logging in. Please note: You must register before attempting to log in.

During the registration process, we will be using the email address that we have associated with your account as part of the verification process. If you are presented with an email you do not wish to use or no email, please reach out to our Contact Center or visit a branch to have your email address manually changed. All of our contact options are listed at GainFCU.com/Contact.

Yes. Only transactions that you have created with the Money Mover will need to be recreated on the new system. Transactions initiated by external third parties such as recurring ACH payments, payment apps like Venmo or PayPal, or direct deposited paychecks from your employer will NOT be affected.

Unfortunately, data stored in Quicken instances inside Online & Mobile Banking was not transferred to our new system. If you would like to resume using Quicken with your Online & Mobile Banking account, the connection will need to be re-established on the new platform.

You will complete the deactivate/reactivate of your online banking connection from within Quicken to ensure you get your current Quicken accounts set up with the new system. Click here to download conversion instructions.

We apologize for any inconvenience. 

No, alerts will not carry over to our new Online Banking. You will need to set up them up again.

You can set up alerts in online banking under Messages & Alerts or in the mobile app under Manage Alerts.

In Online Banking, select Transfers & Payments from the left-hand navigation. On the Make a Transfer or Payment screen, you will need to select where the money is coming from (section 1) and then select which loan you would like to pay (section 2). Once you do that, you will be able to specify how much you want to transfer and when (section 3).

In the mobile app, select Transfers from the left-hand or pop-up menus. Then, select where the money is coming from and which loan you would like to pay from the dropdowns. Once you do that, you will be able to specify how much you want to transfer and when.

When you know the Share or Loan ID for the account you would like to transfer money with, you can enter that in the Transfers & Payments interface. Select, 'I know share/loan ID'.  The format is X:XX where the first character represents the account type (share or loan) and the second is the account number. (ex: for share 20 enter S:20 or for loan 1 enter L:01 - If you don't know the ID then select the other option above and we will send the transfer to the first available checking share on that account).

Zelle is not currently available for Gain Members, but check back soon! You can find the latest updates at GainFCU.com/OLB.

You can get same-day loan payoff information from the Accounts Overview screen. Click the loan account you want to get more information on. You will then see an option for “Pay Off.” This quote will include all accrued interest and is valid for same-day payoff amounts only.

Yes. Automated loan payments can be set up in online banking. Simply follow the steps for performing a transfer and select Recurring Transfer after you specify how much you want to pay (section 3). You can then choose when you want your payments to start, how frequently you want to make payments, and when you want them to end.

Yes. Simply follow the steps for performing a transfer and, when you select where you want the money to go to, select An External Account from the bottom of the list of accounts. In order to send money to an external account, you first must link the external account. You will need to know the bank name, routing number, account number, and type of account. The external account must be verified prior to allowing any transfers to or from the external account. We verify the account by making two small deposits to confirm it is yours. The deposits typically appear within 48 hours.

Yes. Simply follow the steps for performing a transfer and, when you select where you want the money to go to, select Another Member from the bottom of the list of accounts. To send money to another Gain member, you will need to know their account number and last name.

In online banking, select Transfers & Payments from the left-hand navigation. On the Make a Transfer or Payment screen, you will need to select where the money is coming from (section 1) and then where you want the money to go to (section 2). Once you do that, you will be able to specify how much you want to transfer and when (section 3).

In the mobile app, select Transfer Money from the left-hand or pop-up. Then, select where the money is coming from and where you want the money to go to from the dropdowns. Once you do that, you will be able to specify how much you want to transfer and when.

In Online Banking, select Transfers & Payments from the left-hand navigation. On the Make a Transfer or Payment screen, you will need to select where the money is coming from (section 1) and then select which loan you would like to pay (section 2). Once you do that, you will be able to specify how much you want to transfer and when (section 3).

In the mobile app, select Transfers from the left-hand or pop-up menus. Then, select where the money is coming from and which loan you would like to pay from the dropdowns. Once you do that, you will be able to specify how much you want to transfer and when.

When you know the Share or Loan ID for the account you would like to transfer money with, you can enter that in the Transfers & Payments interface. Select, 'I know share/loan ID'.  The format is X:XX where the first character represents the account type (share or loan) and the second is the account number. (ex: for share 20 enter S:20 or for loan 1 enter L:01 - If you don't know the ID then select the other option above and we will send the transfer to the first available checking share on that account).

Zelle is not currently available for Gain Members, but check back soon! You can find the latest updates at GainFCU.com/OLB.

You can get same-day loan payoff information from the Accounts Overview screen. Click the loan account you want to get more information on. You will then see an option for “Pay Off.” This quote will include all accrued interest and is valid for same-day payoff amounts only.

Yes. Automated loan payments can be set up in online banking. Simply follow the steps for performing a transfer and select Recurring Transfer after you specify how much you want to pay (section 3). You can then choose when you want your payments to start, how frequently you want to make payments, and when you want them to end.

Yes. Simply follow the steps for performing a transfer and, when you select where you want the money to go to, select An External Account from the bottom of the list of accounts. In order to send money to an external account, you first must link the external account. You will need to know the bank name, routing number, account number, and type of account. The external account must be verified prior to allowing any transfers to or from the external account. We verify the account by making two small deposits to confirm it is yours. The deposits typically appear within 48 hours.

Yes. Simply follow the steps for performing a transfer and, when you select where you want the money to go to, select Another Member from the bottom of the list of accounts. To send money to another Gain member, you will need to know their account number and last name.

In online banking, select Transfers & Payments from the left-hand navigation. On the Make a Transfer or Payment screen, you will need to select where the money is coming from (section 1) and then where you want the money to go to (section 2). Once you do that, you will be able to specify how much you want to transfer and when (section 3).

In the mobile app, select Transfer Money from the left-hand or pop-up. Then, select where the money is coming from and where you want the money to go to from the dropdowns. Once you do that, you will be able to specify how much you want to transfer and when.