First, here’s what we're improving:
1) New Online and Mobile Banking will be activated on October 20, 2020.
2) You will need to reactivate your Online and Mobile Banking access.
The improved security and additional features of our new Online and Mobile Banking require you to re-enroll in our system on or after October 20, 2020.
3) You must know your member number and email address to activate your access.
If you do not know your member number click here for instructions. Your email address will be used as part of the verification. If you are presented with an email you do not wish to use or do not have an email on file, you will have to reach out to our Contact Center or visit a branch to have your email address manually changed. All of our contact options are listed at GainFCU.com/Contact.
4) You will need to choose a username.
Usernames will be available on a first come-first serve basis. The sooner you enroll, the better the chance you’ll get the username you want.
5) There is no overlap of the old and new online banking platforms.
The current Online and Mobile Banking will cease on October 20. You must register on the new system to access your accounts. You may still update your contact information in the old system until that date.
6) Bill Pay will be unavailable October 16 - 20.
To allow for this switchover, Bill Pay will be unavailable from October 16 until the new platform goes live on October 20. Bill Pay payments that are scheduled to be processed during this time will NOT be processed and the payment controls will NOT be accessible. These will need to be paid manually or sent from the new system after October 20.
7) Money Mover will be replaced beginning October 20.
Our Online Banking external transfer system, Money Mover, will be retired and inaccessible beginning October 19. It will be replaced with External Transfers under the "Transfers & Payments" section when the new Online Banking platform is launched.
IMPORTANT: Stored payee information from Money Mover will be available immediately in the new system. However, recurring payments will need to be rescheduled using the new tool. Transactions originated by external, third parties will not be affected.
8) Internet Explorer will not be compatible with this new platform.
Microsoft ended support for Internet Explorer on 1/12/16. Therefore, IE will not be compatible with our new Online Banking platform. You can use Safari, Firefox, Microsoft Edge, or Google Chrome.
9) You will need to download your Quicken accounting data before October 19 and reestablish Quicken access on the new system after October 26.
Quicken connectivity will be unavailable from October 20 through October 26. Before October 19, you must download your Quicken data by following the instructions below. After October 26, you will need to reestablish your Quicken connection on the new system.
Click here for complete instructions for re-linking your Quicken account.
We'll also be introducing new compatibility with Mint and QuickBooks®.
10) Mobile Alert settings will not carry over.
You will need to delete your mobile device from alerts on our previous online banking system before setting up alerts on our New Online and Mobile Banking platform.
To delete your mobile device, text "STOP" to 86020. After doing so, you can set up new alerts in online banking under Messages & Alerts or in the mobile app under Manage Alerts.
11) Bookmark this page.
It will serve as the central resource for all things relating to our new Online and Mobile Banking platform as we approach the launch. We look forward to sharing it with you!
Mobile Deposit lets you securely deposit a check using your mobile device that has a camera. Download the Gain Mobile App to your smartphone, sign in to your account and tap the Mobile Deposit link on the main menu screen. Now there's no need to drive to the Credit Union or an ATM.
Intuit aggregation services may be interrupted for up to 3-5 business days.
Users are encouraged to download a QFX/QBO file during this outage. Quicken Win/Mac Express Web Connect services may not work during the outage:
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
If you have any questions, please contact us at (818) 846-1710.