Here's a few new features you'll enjoy:
If you haven't used Online and Mobile Banking before, or if you haven't visited since October of 2020, you'll need to register (or re-register).
To get straight to registration, click "Get Registered Now" below. Or for in-depth instructions, we've prepared a special guide to get you started.
We know simple is better. That's why we are introducing a new Online Banking platform. Our new Online Banking aligns and simplifies your online and mobile banking experiences. With the exception of Mobile Deposit, all features and services will be available both online and through the mobile app.
We are excited to introduce new online banking features to help you better manage your accounts including:
In addition, the following features will now be available in our Mobile App:
The new platform is member-based instead of account-based. This means your login username and password will allow access to any account on which you are listed as either a primary or joint account holder. Because of this, all members must register even if they previously used online or mobile banking. Please record your member number in preparation for the change as it will be the key to linking your current accounts to your profile.
Some members may need to execute Bill Payments manually during the transition and will be contacted individually.
Each owner of a joint account will have their own login and profile. After the upgrade, you will automatically have access to accounts you are joint on and will be able to view all of your Gain accounts through a single login.
On October 20, 2020, we will fully move to the new platform and the existing online banking platform will no longer be accessible. There will be no transitional period between systems. As we switch platforms, there will be a brief period the evening of October 19 and the morning of October 20 where neither platform will be accessible.
In addition, Bill Pay will be unavailable starting from October 16 until the new platform goes live on October 20. Bill Pay payments that are scheduled to be processed during this time will NOT be processed and the payment controls will NOT be accessible. These will need to be sent from the new system after October 20. Members with recurring payments will be notified individually to make alternative payment arrangements.
You will not need to download a new mobile app, but you will need to update the one you have.
There will be an update to your current app. If you have automatic updates set up on your phone, you will not have to do anything. If you do not have automatic updates on your phone, you will need to visit the App Store or Google Play Store to update to the newest app version.
No. One of the benefits of our new platform is the ability to register either through the mobile app or a web browser. Once you register, you will be able to use the same username and password on both the mobile app and a web browser.
Our new platform will support most up-to-date browsers such as Safari, Mozilla Firefox, Google Chrome and Edge.
As Microsoft is ending support for Internet Explorer, we no longer support Internet Explorer.
Yes. Since the new platform is member-based, everyone will need to register a new profile. Unfortunately, we cannot reserve usernames for anyone. The sooner you register, the more likely you will be able to use the username of your choosing.
The requirements for usernames are as follows:
You will be required to select a password at the time of registration. We encourage you to select a new password, but you are not restricted from using your previous online banking password as long as it meets the requirements below:
Yes, since this is an entirely new online banking system, you will need to register as a new user.
You will need your member number and personal information (e.g. birthdate and Social Security number) to register. You will also need to know the type(s) of loan(s) you have with us. If you do not know your member number click here for instructions.
A verification email will be sent to your email address associated to your account. You will need to click on the email verification link to activate your new login.
A one-time PIN will be sent via text or e-mail the first time you login to the new platform. It is important to ensure we have your correct information, so you are not delayed.
Yes. Your Social Security Number is one of the unique details we use to verify that you are you. Rest assured that this data, just like all your other banking information is subject to our security policies.
Prior to October 20, you can call us, or you can login to Gain’s online banking and update your contact information by clicking on the "Profile" link at the top of the page.
After October 20, you will need to call us at (818) 846-1710 or toll-free at (800) 622-3328. to update your contact information.
A one-time PIN will be sent via text or e-mail the first time you log into Online Banking. It is important to ensure we have your correct information, so you are not delayed.
During the registration process, we will be using the email address that we have associated with your account as part of the verification process. If you are presented with an email you do not wish to use or no email, please reach out to our Contact Center or visit a branch to have your email address manually changed. All of our contact options are listed at GainFCU.com/Contact.
If your account has been locked via Telephone Banking and/or the previous Online Banking System, please reach out to our Contact Center or visit a branch to have your email address manually changed. All of our contact options are listed at GainFCU.com/Contact.
When you log in for the first time after your account is activated, or from a new device, you will be asked to have a one-time PIN delivered to you via email or text message. Simply retrieve the PIN and input it to finish logging in. Please note: You must register before attempting to log in.
Yes, a one-time PIN will be required when you log in for the first time, or from a new device. You can select whether to receive the PIN via text message or email.
You will need to update your contact information with Gain. You can do this by calling us at (818) 846-1710 or toll-free at (800) 622-3328. and speaking with a call center representative.
First, you must have the Gain mobile app installed on your device. Then, you must enable fingerprint or facial recognition under Settings. Once you do so, you can then use your fingerprint or facial recognition to log in to the mobile app or online banking via Quick Login.
No, alerts will not carry over to our new Online Banking. You will need to set up them up again.
You can set up alerts in online banking under Messages & Alerts or in the mobile app under Manage Alerts.
Yes. You will need to delete your mobile device from alerts on our previous online banking system before setting up alerts on our New Online and Mobile Banking platform.
To delete your mobile device, text "STOP" to 86020. After doing so, you can set up new alerts in online banking under Messages & Alerts or in the mobile app under Manage Alerts.
Our Online Banking external transfer system, Money Mover, will be retired and inaccessible beginning October 19. It will be replaced with External Transfers under the "Transfers & Payments" section when the new Online Banking platform is launched.
IMPORTANT: Stored payee information from Money Mover will be available immediately in the new system. However, recurring payments will need to be rescheduled using the new tool. Transactions originated by external, third parties will not be affected.
Yes. Only transactions that you have created with the Money Mover will need to be recreated on the new system. Transactions initiated by external third parties such as recurring ACH payments, payment apps like Venmo or PayPal, or direct deposited paychecks from your employer will NOT be affected.
In online banking, select Transfers & Payments from the left-hand navigation. On the Make a Transfer or Payment screen, you will need to select where the money is coming from (section 1) and then where you want the money to go to (section 2). Once you do that, you will be able to specify how much you want to transfer and when (section 3).
In the mobile app, select Transfer Money from the left-hand or pop-up. Then, select where the money is coming from and where you want the money to go to from the dropdowns. Once you do that, you will be able to specify how much you want to transfer and when.
Yes. Simply follow the steps for performing a transfer and, when you select where you want the money to go to, select Another Member from the bottom of the list of accounts. To send money to another Gain member, you will need to know their account number and last name.
Yes. Simply follow the steps for performing a transfer and, when you select where you want the money to go to, select An External Account from the bottom of the list of accounts. In order to send money to an external account, you first must link the external account. You will need to know the bank name, routing number, account number, and type of account. The external account must be verified prior to allowing any transfers to or from the external account. We verify the account by making two small deposits to confirm it is yours. The deposits typically appear within 48 hours.
When you know the Share or Loan ID for the account you would like to transfer money with, you can enter that in the Transfers & Payments interface. Select, 'I know share/loan ID'. The format is X:XX where the first character represents the account type (share or loan) and the second is the account number. (ex: for share 20 enter S:20 or for loan 1 enter L:01 - If you don't know the ID then select the other option above and we will send the transfer to the first available checking share on that account).
In online banking, select Transfers & Payments from the left-hand navigation. On the Make a Transfer or Payment screen, you will need to select where the money is coming from (section 1) and then select which loan you would like to pay (section 2). Once you do that, you will be able to specify how much you want to transfer and when (section 3).
In the mobile app, select Transfers from the left-hand or pop-up menus. Then, select where the money is coming from and which loan you would like to pay from the dropdowns. Once you do that, you will be able to specify how much you want to transfer and when.
Yes. Automated loan payments can be set up in online banking. Simply follow the steps for performing a transfer and select Recurring Transfer after you specify how much you want to pay (section 3). You can then choose when you want your payments to start, how frequently you want to make payments, and when you want them to end.
You can get same-day loan payoff information from the Accounts Overview screen. Click the loan account you want to get more information on. You will then see an option for “Pay Off.” This quote will include all accrued interest and is valid for same-day payoff amounts only.
Yes, but you will still be able to access Bill Pay from both online and mobile banking. All payees and payments currently set up will remain. The only change to Bill Pay is now you will be able to add payees via the mobile app.
In addition, Bill Pay will be unavailable from October 16 until our new Online Banking system goes live on October 20. Bill Pay payments that are scheduled to be processed during this time will NOT be processed and the payment controls will NOT be accessible. These will need to be sent from the new system after October 20. Members with recurring payments will be notified individually to make alternative payment arrangements.
Unfortunately, data stored in Quicken instances inside Online & Mobile Banking was not transferred to our new system. If you would like to resume using Quicken with your Online & Mobile Banking account, the connection will need to be reestablished on the new platform.
You will complete the deactivate/reactivate of your online banking connection from within Quicken to ensure that you get your current Quicken accounts set up with the new system. Click here to download conversion instructions.
We apologize for any inconvenience.
Mobile Deposit lets you securely deposit a check using your mobile device that has a camera. Download the Gain Mobile App to your smartphone, sign in to your account and tap the Mobile Deposit link on the main menu screen. Now there's no need to drive to the Credit Union or an ATM.
On the back of the check please write "For Deposit Only to GFCU," include your member number and sign the check.
Gain FCU requires that you retain any check deposited through Mobile Banking for sixty (60) days. After the sixty (60) days, you should securely destroy the check.
Call us at (818) 846-1710 and we will review your account.
Each member is allowed to deposit $3,000 - $25,000 per day depending upon your average daily balance.
Currently, the downloadable apps for Android & Apple iOS devices are supported. Apple devices must be running iOS 5.1.1 or later and have a rear facing camera. Android devices must be running Android 2.2 or later and have a rear facing camera.
Yes. The full amount (up to your daily limit) is available, excluding any holds that may apply.
Gain FCU's Mobile Deposit feature in our Mobile app is free to use. However, your data plan may have fees which will apply.
If you receive a message saying that your one-time PIN has expired, give us a call and we will assist you.
Card Control lets you immediately switch your cards on or off from your smartphone, desktop computer, or tablet, all in real-time when logged into Online & Mobile Banking. You can set a daily spend limit for each card to actively manage your expenses. Plus you can view your card billing information and expiration dates.
So how do you get Card Control? Download the Gain FCU Mobile app, then log in and tap the 'Card Controls' option.
Must be enrolled in Online Banking to use the Mobile App and Mobile Card Control
Yes, any member can use Card Controls as long as they are enrolled in Mobile Banking, and have a Gain debit or credit card on the account. Make sure to have the most recent update installed.
It will show all, non-blocked/non-captured cards on the account that the user is logged in to, including joint cards.
If you have a login to the account on Mobile Banking, you will be able to adjust limits on that card.
Spending limits are "set and forget." So in order to change the limit you would need to adjust it again in the app. Please Note: The spending limit displayed in the mobile app is subject to your credit limit on credit cards and your available balance on your debit card.
Yes, all cards will be available, including the Home Equity card.
If you mark your card "Lost and No Reorder" that means your card will be blocked but you will not receive a new card. If you mark the card "Lost and Reorder" that will block your card and automatically reorder a new card for you that will be sent to the address you have on file with the Credit Union.
Your member number is a short number that uniquely identifies you as a Gain member. Though your member number is not the same as your various account numbers (savings, checking, loans, etc...), your member number can often be found as part of your various account numbers.
For example, if your member number is "1234," your primary savings account number would be "1000000001234."
Example Savings Account Number: 1000000001234
Example Member Number: 1234
When you sign up for the new system, it is very important that you use the shorter member number.
Here are the places you can find your member number:
If you have any questions, please contact us at (818) 846-1710.