COVID-19 Branch Updates

This page will serve as a resource for information about our branch availability during the COVID-19 pandemic crisis. However, we encourage our members to explore remote alternatives before visiting a branch. Information on all of these transactional options is also listed below. 

Branches Updates Due To COVID-19 Exposure

Dear Members,

Gain has received notice that individuals who were inside both our Pacoima branch at 13168 Van Nuys Blvd. and our Burbank branch at 1800 W. Magnolia have tested positive for coronavirus (COVID-19).

Both branches are now open for reduced hours and for teller transactions only. All other branch transactions are available by appointment only by calling (818) 846-1710.

If you visited the Pacoima branch between November 17 and December 3 OR on December 17 and/or 18 OR if you visited the Burbank branch between November 30 and December 3 or between December 21-24, or if you are experiencing any symptoms of the COVID-19 virus (fever, shortness of breath, dry cough, etc.) we encourage you to consult with your medical professional and follow CDC guidelines for quarantining.

In the meantime, remote banking can be used for most banking business to reduce risk. Many transactions can be completed via online banking, telephone banking, our ATM network, and/or our mobile app. Visit for a chart defining which channels are suited to serve specific transactions. 

In addition to these conveniences, you have our commitment to work towards solutions that accommodate any and all business you may wish to execute remotely. Please let us know if you prefer to transact remotely, and we will do everything within our power to accommodate. 

Phone Icon Lobby Hours & Available Services

Appointments Needed for the Following Transactions
  • New accounts
  • Consumer loans
  • Home loans
  • Investment consultation  

To request an appointment for these types of services or to know if your specific transaction requires an appointment, please call (818) 846-1710.

Appointments NOT Needed for the Following Transactions
  • Withdrawals
  • Deposits
  • Teller checks* 
  • Issuing debit card/credit card*
  • Payments
  • Transfers
  • Wires*
  • IRAs
  • Gift cards*

*Call ahead and we can have these items prepared for you by arrival.

Burbank Branch

1800 W. Magnolia Blvd.
Burbank, CA 91506

Monday - Friday
10:00 am - 3:00 pm

Pacoima Branch

13168 Van Nuys Blvd.
Pacoima, CA 91331

Monday - Friday 
10:00 am - 12:00 pm

1:00 pm - 3:00 pm

Gain Access with Remote Banking Choices

If you prefer to stay home, and avoid the risk, we’ve got you covered. Gain offers access to your account that fits most situations even under the Safer at Home order issued for the state of California.

Drop Off Box
Deposit cash, checks, or make payments by 4 pm for same business day credit

CO-OP ATM Network
30,000 ATMS - Across town and the nation
Click here to find the nearest ATM

Automated Telephone Banking
24/7 access to your account

Open a New Account

Hall, Hodges & Associates (Investment Services)
(800) 490-1447

Call ahead and we can have these items prepared for you by arrival:

  • Teller checks 
  • Issuing debit card/credit card
  • Wires
  • Gift cards

Dtop Off Box

Gain Confidence with Our Call Center Experts

We've redeployed some of our branch staff to serve you remotely with the expertise you've come to expect, even in crisis. If you have questions about your accounts or our response to the continuing public health crisis, we stand ready to work through it with you.

Phone Icon   Call Center & Live Chat Hours

 - Thursday - 9:00 am - 5:00 pm
Friday - 9:00 am - 6:00 pm
Saturday - 10:00 am - 2:00 pm

NOTE: Live Chat is available when you login to Online Banking.

Phone Numbers

Local - (818) 846-1710
Toll-Free - (800) 622-3328
24/7 Card support (818) 846-1710 Press #2